60% reduction
Operational spend
Agents automate end-to-end calls and system of record data retrieval/entry, fully replacing contact center staff for a fraction of the spend.
One seat becomes many parallel agents, for the same cost.
From
intake
to
initial eval
in minutes, not days.
Voice AI agents, purpose-built for workers’ compensation, that run end-to-end calls and accelerate in-case communications for every workflow.
Built for
- MCOs
- TPAs
- Networks
- Ancillary service providers
- Provider facilities
- Investigation firms
Backed by
350K+
Calls handled in production
3 weeks
Average integration time
The outcomes
What changes with Evergrove
40% increase
Workflow completion rate
Retries, holds, transfer resilience, and working-hour optimization all lead to higher conversion of positive contact rates and workflow completion.
Humans move on when blocked. Agents stay put, holding, transferring, and retrying until the call completes.
10x decrease
Workflow cycle time
Parallel agent instances conduct multiple calls at once across staggered workflows, accelerating completion time.
Multiple agent calls happen in parallel instead of one call at a time on a single desk.
The AI workforce
A workforce of specialized agents.
Workflow cluster
Intake
Opening the case and standing up every downstream party.
Outreach that keeps pushing until it lands.
- Multiple retries with intelligent backoff
- Multiple parallel agents
- Injured worker bundling
- IVR navigation
- Call supervision
- Hold and transfer resilience
- Facility call optimization based on working hours and historical activity
Received calls, handled end to end.
- Direct integration with telephony system for upfront triage and routing based on the nature of the call
- Warm handoff to a live representative on work completion or escalation
- Callbacks on disconnect
Security and trust
Automation you can inspect,
control, and trust.
-
Composable AI agents
Domain-specific agents tailored to workers’ compensation. Deploy one workflow or coordinate the whole contact center.
-
Auditable architecture
Maintain a complete audit trail for every action, communication, decision, and escalation.
-
Human control
Define approval points, escalation rules, intervention thresholds, and permissions for every workflow.
-
Integrates with your stack
Connect to claims management systems, Salesforce, and homegrown SoRs.
- Confirmation agent Appointment confirmed with injured worker a91f…c4
- Status agent Adjuster + employer notified by email 7be0…1d
- Adjuster · R. Calloway Approved treatment plan (threshold: standard) e3c8…92
- Scheduling agent Escalated to adjuster for approval 41d7…aa
- Records agent Prior imaging located · PHI access scoped to claim 9f2b…77
- HIPAA compliant
- PHI handling controls
- Encryption in transit & at rest
- Complete audit logging
- Role-based access controls
- Configurable data retention
- Human review & approval points
- BAAs available